Frequently asked questions.
At the moment we only ship within the United Kingdom.
Unfortunately, due to the new GPSR regulations, we are also currently unable to ship to Ireland.
We’ve created a simple step-by-step guide that explains the entire process, from choosing your jewellery to sending your inclusions and receiving your finished piece.
Delivery back to you is included in our prices.
All orders are returned using free Royal Mail - Tracked 24hr delivery.
Once your order has been placed, you’ll receive an email explaining the safest way to send your inclusions to us.
If you selected our optional collection kit, this will be posted to you and will contain full instructions along with everything needed to send your inclusions securely.
We also offer an appointment service if you would prefer to drop your inclusions off in person and collect your finished jewellery directly from us. We are based in Westhoughton, Bolton.
Yes. Any inclusions not used within your setting will be respectfully returned with your jewellery.
No inclusions are discarded. Everything entrusted to us is treated with the utmost care, dignity and respect.
The most common inclusions we work with are ashes, hair and fur.
We can also encase other sentimental materials, including sand, some flowers and pieces of clothing. If you have something specific in mind, please contact us before ordering.
Very light hair or fur can become transparent once encased in resin. This means it may not always be visible to the naked eye, although many customers still choose to have it included because of the meaning it holds.
This is entirely a matter of personal preference.
With visible ashes, pieces of the ashes remain visible within the finished resin. Choosing hidden ashes creates a more discreet finish where the ashes are encased but are not visibly displayed.
Neither option is more meaningful than the other. The choice is completely yours.
Having your finger professionally measured by a jeweller is the most reliable way to ensure you receive the correct ring size.
If you selected "Size unknown, i will select the collection kit, please include a ring sizer" your kit will include a ring sizer together with instructions on how to use it.
It is important that the correct size is provided, as we cannot be held responsible for sizing errors.
If you are local to us, we also offer appointments where we can measure your ring size for you.
Unless otherwise stated, our jewellery is made from .925 Sterling Silver or 9ct Gold.
We comply fully with UK hallmarking regulations. Sterling silver jewellery weighing over 7.78g, and all qualifying 9ct gold jewellery, is legally hallmarked through a UK Assay Office.
You can watch the dealer’s notice video below for more information about hallmarking.
We have a wide variety of colours available. The exact appearance can vary depending on the style of setting and the screen or device being used to view the colour.
Many people also choose to have the natural ashes visible in their jewellery. Ashes naturally vary in tone and colour, making each finished piece completely unique.
If you have a particular colour or design in mind that you cannot see listed, please contact us.
All jewellery arrives beautifully presented in our luxury packaging and includes a cleaning cloth and care instructions.
Any unused inclusions will be respectfully returned in a branded gift pouch.
Your order also includes a certificate of authenticity featuring your loved one’s name, providing the final personal touch.
Our current turnaround time is approximately 2-3 weeks from your inclusions arriving with us.
As each piece is individually created, timescales can occasionally vary depending on the item ordered. If there is anything different about the expected timescale for your order, we will let you know.
Care instructions are provided with every order so you know how best to look after your jewellery or keepsake.
If you have any questions about caring for a piece before purchasing, please contact us and we’ll be happy to help.