Privacy policy

Privacy Policy

1. Who We Are

REMEMBER WHEN Memorial Jewellery is a sole trader business owned by Sally Skellern, based in Westhoughton, Bolton, United Kingdom. We are the data controller for the personal information you provide to us.

Contact: contact@rememberwhenmemorialjewellery.co.uk | 07967 323385

2. What Information We Collect

We collect the following personal information when you place an order or contact us:

  • Name, email address, phone number, and delivery address
  • Payment information (processed securely via our payment provider — we do not store card details)
  • Order details and correspondence
  • Any personal information you share with us relating to your order (for example, the name of a loved one for engraving or personalisation)

3. Sensitive Information

We understand that entrusting us with ashes, hair, fur, or other personal inclusions is a deeply meaningful and emotional act. We treat every item and all associated personal information with the highest level of care, dignity, and respect.

  • All physical materials are handled by Sally personally, in a secure and private setting.
  • Inclusions are stored safely and securely throughout the creation process.
  • Any unused materials are returned to you with your completed order, unless you have requested otherwise.
  • Under no circumstances are your materials or any associated personal information shared with third parties.
  • All information you share with us relating to your loved one — including names, dates, or personal details for engraving — is used solely to fulfil your order and is never used for any other purpose.

We are honoured to be trusted with something so precious, and we take that responsibility seriously.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil your order
  • Communicate with you about your order
  • Send tracking information and delivery updates
  • Handle returns, refunds, or complaints
  • Comply with our legal obligations

We will only contact you for marketing purposes if you have given us your explicit consent to do so.

5. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

  • Contract: to fulfil your order and provide our services
  • Legal obligation: to comply with applicable laws
  • Legitimate interests: to respond to enquiries and improve our service
  • Consent: for any marketing communications

6. Sharing Your Information

We do not sell or rent your personal data. We may share your information with trusted third parties only where necessary to fulfil your order, including:

  • Royal Mail (for delivery of your order)
  • Shopify (our e-commerce platform — see Shopify's Privacy Policy)
  • Payment processors (e.g. Shopify Payments, PayPal)

All third parties are required to handle your data securely and in accordance with UK data protection law.

7. How Long We Keep Your Data

We retain your personal data for as long as necessary to fulfil your order and comply with our legal obligations (typically up to 6 years for financial records). After this period, your data is securely deleted.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us.

9. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse how visitors use our site.

Cookies we use may include:

  • Essential cookies — necessary for the website to function correctly (e.g. shopping cart, checkout).
  • Analytics cookies — help us understand how visitors interact with our site so we can improve it.
  • Marketing cookies — used only with your consent, to show relevant content or ads.

When you first visit our site, you will be asked to consent to non-essential cookies via our cookie banner. You can update your preferences at any time using the cookie settings link in the footer of our website, or by adjusting your browser settings.

10. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.

Last updated: May 2026